Refund & Cancellation Policy

You can cancel a paid plan at any time from your account, or by emailing us. There is no cancellation fee.

After you cancel, your plan stays active until the end of the billing period you have already paid for. After that, your account moves to the Free plan and you will not be charged again.

Payments for ReasonateAI plans are not refundable, including for partly used billing periods.

Added credits are not refundable once they are in your account. If you paid but the credits were not added within a working day (for example, a UPI payment we could not match), email khushi@reasonateai.com with your payment ID or UPI transaction ID (UTR). We will either add your credits or refund the payment. Code passes bought before credits replaced them stay valid until they end.

If you were charged twice, charged after cancelling, or charged the wrong amount because of an error on our side, email khushi@reasonateai.com within 7 days with your payment ID. We will check it and, if the charge was a mistake, refund it to your original payment method within 7–10 working days.

For billing questions, email khushi@reasonateai.com. Grievance Officer: Manvi Keshari, at manvi.keshari@reasonateai.com.